Privacy Policy

Privacy contact: safehouse.sps@gmail.com. Business address: Office #56, Woodberry Homes, Faisalabad, Pakistan. Last updated: 12 October 2026.

Information we handle

Depending on the service you use, we handle account identifiers, contact details, consent choices, orders, quotations, payments submitted for manual review, invoices, receipts, subscription records and customer-support messages. Course applications require the documents and delivery address shown in the application form. Do not send CNIC images, passwords, security codes or payment credentials in a general support conversation; use the appropriate secure application channel when available.

Why we use information

We use information to provide the selected service, verify authorized access, review applications and credited payments, issue documents, fulfil deliveries, investigate support issues, prevent misuse and meet applicable recordkeeping obligations. Uploading payment evidence does not confirm funds. Staff approval and verified bank credit are required before payment confirmation.

WhatsApp support and staff assistance

When you contact the SPS WhatsApp business service, Meta supplies message and account information needed to deliver the conversation. The service can process your WhatsApp identifier, message text, language, chosen project, delivery status and timestamps. Authorized staff may read and reply in the same conversation. The AI assistant may assist with approved information; it must not invent private order or payment status. Staff assistance hours are 9am–6pm Pakistan time; operating days and response times are not guaranteed here.

The support system stores conversations and separate event records. A limit on visible message history does not mean all associated records are automatically deleted. No automatic deletion period or deletion response deadline is promised. Notification permission is separate from phone/account verification. AI phone calls, callback automation and customer email integration are not being enabled at this stage.

Service providers and product boundaries

Google Cloud hosts website services and restricted document storage. Existing product services can use their own authorized infrastructure, including Firebase, while the website coordinates business records. Meta handles WhatsApp transport. AI services may process relevant requests where a product feature is operational. Availability, data use and additional product-specific terms must be reviewed on the relevant product page. A common account does not grant access to every product or merge all product databases. Some infrastructure operates outside Pakistan.

Access and protection

Private application documents are not intended for public media libraries. Access is limited to the customer and authorized staff according to their responsibilities. Administrative access, private storage and transport protection are used to reduce unauthorized access. No online system can guarantee absolute security. Website cookies support login/session functions; infrastructure may record operational logs for troubleshooting and abuse prevention.

Retention and your requests

We retain information as needed for service delivery, disputes, security and applicable recordkeeping requirements. Detailed retention periods and a self-service deletion process are not yet established for every connected product. You may request access, correction or deletion through the privacy contact. We may need to verify ownership and retain financial, legal or security records where necessary. We do not promise immediate deletion or removal of records controlled by independent providers.

Request data review or deletion

Changes and pending features

We update this policy when service practices change. Features labelled pending are not represented as operational. This policy does not claim that all app integrations, messaging delivery or automated workflows have passed acceptance testing.